Privacy Policy

We are committed to safeguarding the privacy of physical and digital personal data about our visitors, customers, suppliers and workforce; this privacy policy tells you what to expect when Pall-Ex collects personal information and how we process your data.

Legal Basis

The legal basis that we rely on for processing your data will depend upon the circumstances in which it is being collected and used, but will in most cases fall into one of the following categories:

  • Where you have provided your consent to allow us to use your data in a certain way;
  • Where the processing is necessary to carry out for the performance of a contract with you;
  • Where the processing is necessary in order for us to comply with a legal obligation.

 

Disclosures

We may disclose information about our employees, officers, agents, suppliers or subcontractors in the following circumstances:

  • to the extent that we are required to do so by law, or in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties. We can assure you that we do not rent, swap, share or sell your personal data to third parties and occasionally, if we feel it is of your interest to introduce you to a third party, we will ask you first and only introduce you are interested.

 

Service providers

We use service providers (such as software platform providers and Information Technology support providers) to help us provide you with our services. We may give relevant persons within these service providers access to your personal information, but only to allow them to perform their services for us. We carry out data protection checks to make sure that the processing of your data is subject to appropriate security measures.

 

How we use personal data

This Privacy Policy sets our arrangements to inform you of what to expect from our business in how we collect, control and process personal information. The ways in which we collect information is listed below:

  • Visitors to our websites;
  • People who use and are interested in information about our services, e.g, subscription to our newsletters, events or updates
  • Personnel contract or product/service contractual arrangements

 

Visitors to our website

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site and we collect this information in a way which does not identify anyone.

We do not make any attempt to find out the identities of those visiting our site and we will not associate any data gathered from this site with any personally identifying information from any source.

If we do want to collect personally identifiable information through our website, we will be upfront about this and make it clear when we ask you for your consent and permission to collect your personal information. This includes an explanation of what we intend to do with such information.

 

Use of cookies on our website

Most websites you visit will use cookies to help customise your experience. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

 

How to manage cookies

If you wish to restrict, block or delete cookies from our website – or any other website – you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. Please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

 

Third party websites and Social Media

  • Third Party Websites – The Pall-Ex website may contain links to other websites, please be aware that we are not responsible for the privacy policies or practices of third party websites.
  • Third party cookies – We sometimes embed video content and photos from websites such as YouTube and flickr. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for more information about these cookies.
  • Social Media – We do not collect any type of personal data from any social media stream for marketing purposes. If we become aware of a complaint through social media we will address the complaint in accordance with the Pall-Ex complaints process set out in this policy.

 

People who use our services

Below are a few examples of the marketing and business activities that we may carry out and which we would use your consented personal data for:

  • Marketing Activities – Competitions or promotions, subscriptions to one of our services, requests for an audit, completion of a survey, enquiry or register for one of our events.
  • We collect this information in a number of ways, including via telephone, written correspondence, email, websites and contractual agreements.
  • Business Activities – Where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry, fulfil your transport needs, such as track and trace items through our systems and to check on the level of service we provide.

 

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA), if this is the case we will ensure that the data transfer happens in a secure, protected environment, in accordance with existing UK and EU data protection legislation.

 

Your Rights

Your rights are important to us, if you wish to; access, update, restrict, remove, object to or no longer want to hear from us please contact us by e-mail or in writing to the address below and we will take action within 28 days to make sure the appropriate steps are taken to ensure we fulfil your request.

 

Complaints

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We will keep personal information contained in complaint files in line with our company retention policy. This means that information relating to a complaint will be retained in accordance with our retention policy from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

 

How to contact us

Further details of our data protection arrangements can be obtained by writing to our Data Protection Officer, or by contacting our head office:

HLD Holdings Limited – Registered in England – 06051516
HLD Investments Ltd – Registered in England – 08072346

Pall-Ex House
Victoria Road
Ellistown
Leicestershire
LE67 1FH