The legal basis that we rely on for processing your data will depend upon the circumstances in which it is being collected and used, but will in most cases fall into one of the following categories:
We may disclose information about our employees, officers, agents, suppliers or subcontractors in the following circumstances:
We use service providers (such as software platform providers and Information Technology support providers) to help us provide you with our services. We may give relevant persons within these service providers access to your personal information, but only to allow them to perform their services for us. We carry out data protection checks to make sure that the processing of your data is subject to appropriate security measures.
How we use personal data
Visitors to our website
When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site and we collect this information in a way which does not identify anyone.
We do not make any attempt to find out the identities of those visiting our site and we will not associate any data gathered from this site with any personally identifying information from any source.
If we do want to collect personally identifiable information through our website, we will be upfront about this and make it clear when we ask you for your consent and permission to collect your personal information. This includes an explanation of what we intend to do with such information.
How to manage cookies
If you wish to restrict, block or delete cookies from our website - or any other website - you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. Please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.
Third party websites and Social Media
People who use our services
Below are a few examples of the marketing and business activities that we may carry out and which we would use your consented personal data for:
International data transfers
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA), if this is the case we will ensure that the data transfer happens in a secure, protected environment, in accordance with existing UK and EU data protection legislation.
Your rights are important to us, if you wish to; access, update, restrict, remove, object to or no longer want to hear from us please contact us by e-mail or in writing to the address below and we will take action within 28 days to make sure the appropriate steps are taken to ensure we fulfil your request.
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We will keep personal information contained in complaint files in line with our company retention policy. This means that information relating to a complaint will be retained in accordance with our retention policy from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
How to contact us
Further details of our data protection arrangements can be obtained by writing to our Data Protection Officer, or by contacting our head office:
HLD Holdings Limited – Registered in England – 06051516
HLD Investments Ltd – Registered in England - 08072346